Terms & Conditions
1. Introduction
Welcome to PoloDot. By subscribing to our service, you agree to be bound by the following Terms & Conditions. Please read these terms carefully before using our services.
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2. Subscription Service
2.1. Service Description: Our service allows users to track the stock status of a product for a monthly fee.
2.2. Subscription Period: Each subscription period lasts for 31 days, starting from the day the product watch is initiated.
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3. Subscription and Cancellation
3.1. Subscription Fee: By subscribing, you agree to pay the monthly subscription fee.
3.2. Non-refundable Policy: Once a subscription starts, it will remain active for 31 days regardless of whether the tracked item comes into stock or not. Customers can cancel their subscription at any time during this period, but no refunds will be provided for the remaining days of the 31-day period as the work done to set up the watch tool is where the bulk of the costs are derived.
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4. Error Handling and Contact
4.1. Reporting Errors: If a user input error occurs, customers must contact us as soon as possible to rectify the issue. Delays in reporting errors may count towards the 31-day subscription period.
4.2. Contact Information: All confirmation correspondence will be sent via email. Stock change notifications will be sent through the client's chosen method (WhatsApp or email).
4.3. Tool Error: Should there be an issue or error in the processing of your requested product, we will rectify the issue before commencing your monitor. Failing which, an email notification will be sent, and a refund will be issued by us.
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5. User Responsibilities
5.1. Account Information: Users are responsible for providing accurate and up-to-date contact information.
5.2. Notification Preferences: Users must choose their preferred notification method (WhatsApp or email) at the time of subscription and ensure that their contact details are correct.
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6. Privacy and Data Protection
6.1. Data Collection: We collect personal information to provide our services. Please review our Privacy Policy for more details on how we handle your data.
6.2. Data Security: We implement appropriate measures to protect your personal information from unauthorized access.
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7. Limitation of Liability
7.1. Service Availability: We do not guarantee continuous, uninterrupted access to our services. In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages arising out of the use of our services.
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8. Changes to Terms & Conditions
8.1. Modifications: We reserve the right to modify these Terms & Conditions at any time. Any changes will be communicated to users via email or through our website.
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9. Governing Law
9.1. Jurisdiction: These terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.
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Contact Us If you have any questions or concerns about these Terms & Conditions, please contact us using our contact form.